For social media managers · Lesson 6 of 11

When the client asks for changes

The client's feedback comes back to you. Fix it yourself, hand it to the designer, or resend it as it is.

The comic

  1. Panel 1 of 3.

    Back from the client…

    Polly says: When a client asks for a change, the post shows “Client asked for changes” with what they said, and it lands in “Your move” on Approvals.
  2. Panel 2 of 3.
    Polly says: You have three ways on: “Fix it on the post” if it's a caption tweak, “Hand to the designer” if the creative needs work, or “Resend as is” if you've talked it through.
  3. Panel 3 of 3.
    Polly says: Once it's fixed, send it again (“Resend to client”). The client sees the new version, and Pulse keeps each version you sent, so nobody approves something they haven't seen.

Try it in Pulse

  1. Open “Approvals” and pick “Your move”.
  2. Open a post the client asked to change and read their feedback.
  3. Choose “Fix it on the post”, “Hand to the designer” or “Resend as is”.

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Open Approvals

Quick check

One quick question. No marks, no pressure: pick an answer and Polly will tell you how you did.

1. The client wants a different photo. Which way on?

Try it in Pulse, free for a week

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